# Towntide Voice

> AI phone receptionist for trades businesses (plumbing, HVAC, electrical, roofing) in Canada and the US. It answers inbound calls 24/7, says it is an AI, qualifies the caller, books jobs into the calendar, texts back missed callers, and flags emergencies (gas smell, flooding, sparking, CO alarm, no heat in winter) instantly: safety line (hang up and call 911 first for life-safety cases), marked urgent, details texted and emailed to the owner. Live transfer to an on-call phone is optional and off by default. Part of the Towntide suite from the makers of AO. Status: demo; not yet taking live calls.

Key facts:
- Pricing: Founding 25 CA$149/month locked 12 months (list CA$249); US prices US$109/US$179 are placeholders. 30-day money-back guarantee. One free month per paying referral. 300 included minutes and the overage rate on Founding 25/Standard are placeholders.
- Pro: CA$399/month (US$289), 1000 minutes included, CA$0.25/min after. Overage spend cap CA$50/US$40 a month by default (owner can change or remove it); calls past the cap are answered free.
- Add-ons: Done-for-you setup CA$299 one-time; Extra Towntide number CA$15/month; Extra location CA$99/month. Setup is free on Founding 25.
- French answering: included free on Canadian plans (bilingual greeting, AI disclosure and recording notice in both languages). Not on US plans yet.
- Referrals: give a month, get a month. The business you refer gets its first month free and you get one month free, both credited after their first paid invoice.
- Emergency dispatch add-on: CA$49/month (US$35): weekly on-call rotation, tech → backup → owner ladder, job card text, after-hours call-out fee said before dispatch (never to 911-first emergencies). The safety line, instant emergency alerts and the optional single on-call transfer stay free on every plan. Cancel any time.
- Appointment reminders add-on: CA$19/month (US$15): one text 24 hours before each booking; the customer replies C to confirm or R to pick one of three open times, and the booking moves by itself. STOP, quiet hours and no-cold-text rules apply.
- "We answer 24/7" website badge: free on every plan. A live tap-to-call button for the business's website; shows the real 30-day answered-call count only from 10 calls, and turns into a plain call button if the account is paused or cancelled.
- Jobber: booked, emergency and callback calls can sync to Jobber automatically as a client + request with the call summary (included on every plan; Jobber App Marketplace listing pending Jobber's app review, live connections limited to 5 paying Jobber accounts until approved). Details: /integrations/jobber
- Cancelling is one click; for 30 days a one-click undo keeps your number and settings (same plan and price). One reminder email on day 7, no discount offers.
- Agency reseller pilot (new clients only): CA$149 wholesale per client per month (US$109), minimum 5 clients, CA$129 from 20 clients. Details: /agency
- Yearly billing: 2 months free. Renewal email 30 days before; renewal off in one click; first yearly payment refunded in full if asked within 30 days.
- Inbound only: no AI outbound calls, no cold texts. Customer texts only to people who called/texted in the last 180 days, with quiet hours and STOP opt-out.
- Every call starts with an AI disclosure and, if recording, a recording notice.
- Not an emergency service; callers in danger are told to call 911.
- Trades configured: Plumbing, HVAC, Electrical, Roofing.

## Pages
- [Towntide Voice: the AI receptionist for trades](https://voice.towntide.com): Answers calls 24/7, flags emergencies instantly, books jobs into your calendar and texts back missed callers. Built in Alberta for trades.
- [Towntide Voice: AI receptionist for US trades](https://voice.towntide.com/us): An AI phone receptionist for US plumbers, HVAC, electricians and roofers: 24/7 answering, instant emergency alerts, booking and text-back. Prices in USD.
- [Pricing: Founding 25 at CA$149/mo | Towntide Voice](https://voice.towntide.com/pricing): Founding 25 plan: CA$149 a month locked for 12 months (list CA$249), a 30-day money-back guarantee and a free month for every referral.
- [Pricing in USD: Founding 25 | Towntide Voice](https://voice.towntide.com/us/pricing): US pricing for Towntide Voice: the Founding 25 plan in US dollars, locked for 12 months, with a 30-day money-back guarantee. Placeholder US prices.
- [Try a demo call | Towntide Voice](https://voice.towntide.com/demo): Call the demo business from your browser: type or talk, try an emergency, book a job and watch the texts and owner alerts appear. No phone number needed.
- [AI receptionist for plumbers | Towntide Voice](https://voice.towntide.com/trades/plumbing): Answers plumbing calls 24/7, flags burst pipes and gas smells instantly, books leak, drain and water-heater jobs, and texts back missed callers.
- [AI receptionist for HVAC contractors | Towntide Voice](https://voice.towntide.com/trades/hvac): Treats no-heat calls in your winter months and CO alarms as emergencies, books tune-ups and furnace repairs, and texts back missed callers. Built for HVAC.
- [AI receptionist for electricians | Towntide Voice](https://voice.towntide.com/trades/electrical): Flags sparking, burning smells and downed lines instantly, books troubleshooting and EV-charger estimates, and texts back missed callers.
- [AI receptionist for roofers | Towntide Voice](https://voice.towntide.com/trades/roofing): Catches every call after a hailstorm, flags active leaks and roof breaches instantly, and books leak, hail-damage and re-roof estimate visits.
- [Missed-call cost calculator for trades | Towntide Voice](https://voice.towntide.com/tools/missed-call-cost-calculator): Estimate what unanswered calls may cost your trade business, using only your own numbers: missed calls, new-job share, close rate and job value.
- [Guides for trades: calls, texts and the law | Towntide Voice](https://voice.towntide.com/guides): Plain-language guides for trades on recording customer calls, AI disclosure and texting back missed callers in Canada and the US, with official sources.
- [Recording customer calls: Canada and US rules for trades](https://voice.towntide.com/guides/recording-calls-canada-us): When you can record customer calls in Canada and the US, which states need everyone's consent, and why an AI receptionist should announce itself. With sources.
- [Texting back missed callers: CASL and TCPA basics](https://voice.towntide.com/guides/texting-back-missed-callers): Can a trade business text back someone who called? What CASL and the TCPA say about replies, consent, quiet hours and STOP, with official sources.
- [Compliance notes: recording, texts, 911 | Towntide Voice](https://voice.towntide.com/compliance): How Towntide Voice handles call-recording consent, AI disclosure, CASL and TCPA texts, emergencies and 911, and data retention, plus a lawyer checklist.
- [Resell Towntide Voice: agency plan | Towntide Voice](https://voice.towntide.com/agency): For marketing agencies and trade consultants: resell the AI receptionist to your trade clients at your own price, with a flat wholesale price per client.
- [Towntide Voice for Jobber: AI receptionist app](https://voice.towntide.com/integrations/jobber): Answer missed calls 24/7 and send every booked, emergency and callback call to Jobber as a client and request, with the call summary. Included on every plan.
- [Privacy Policy (draft) | Towntide Voice](https://voice.towntide.com/privacy): Draft privacy policy for Towntide Voice: caller data, call recording and consent, AI disclosure, retention and your rights. Pending lawyer review.
- [Terms of Service (draft) | Towntide Voice](https://voice.towntide.com/terms): Draft terms for Towntide Voice: billing and cancellation, call-recording duties, emergencies and 911, and liability. Pending lawyer review.
- [Politique de confidentialité (ébauche) | Towntide Voice](https://voice.towntide.com/fr/privacy): Ébauche de la politique de confidentialité de Towntide Voice : données des appelants, enregistrement, divulgation de l'IA et vos droits.
- [Conditions d'utilisation (ébauche) | Towntide Voice](https://voice.towntide.com/fr/terms): Ébauche des conditions de Towntide Voice : facturation et annulation, enregistrement des appels, urgences et 911, responsabilité.
- [Contact us | Towntide Voice](https://voice.towntide.com/contact): Questions about Towntide Voice, billing or your data? Send a message: our AI assistant answers common questions straight away and a person handles the rest.