Guides
Calls, texts and the law, in plain language
Short guides for trade businesses, with links to the official sources so you (or your lawyer) can check them.
Recording customer calls: Canada and US rules for trades
When you can record customer calls in Canada and the US, which states need everyone's consent, and why an AI receptionist should announce itself. With sources.
Read the guide →Texting back missed callers: CASL and TCPA basics
Can a trade business text back someone who called? What CASL and the TCPA say about replies, consent, quiet hours and STOP, with official sources.
Read the guide →