Every call answered. Emergencies flagged instantly. Jobs on your calendar.
Towntide Voice picks up when you can't: on a job, after hours, on weekends. It says it's an AI, finds out what the caller needs, books the work, and flags emergencies instantly with the details texted to you.
Inbound calls only. No AI outbound calls, no cold texts. 30-day money-back guarantee.
How it works
Forward the calls you miss
Keep your number. Set your phone to forward unanswered, busy and after-hours calls to your Towntide number. Your phone always rings first.
The assistant answers
It says it's an AI, announces recording, answers from your own info (services, area, hours, FAQs) and gets name, number, address and what's wrong.
You get the job, not a voicemail
Routine work is booked with the right time blocked. Emergencies are flagged instantly and texted to you. You get a text summary, and missed callers get a text back.
Emergencies flagged instantly, handled start to finish
A gas smell must never be "booked for Tuesday." Emergency rules run on every sentence the caller says, before any AI model sees it, and the model can't switch them off.
- A safety line first, like "leave the building and call your gas utility or 911 from outside."
- Then the call is marked urgent: the assistant takes the name, number, address and problem, and texts and emails you the details right away. Gas, fire, carbon monoxide or anyone hurt? The caller is told to hang up and call 911 (or the gas utility) first.
- It always says it's an AI and never promises a person will pick up. Prefer a live transfer to your on-call phone? It's an optional setting, off by default.
- "No heat" counts as an emergency only in the months you pick as winter.
Set up for your trade
Each trade starts with its own job types, durations, questions and emergency rules. You can change all of it.
What's included
- ✓Answers every call you don't, 24/7, in your business's name
- ✓Says it's an AI and announces recording on every call
- ✓Emergency rules: safety line, flags emergencies instantly and texts you the details (plus an email summary); optional live transfer
- ✓Books jobs into your calendar with the right time blocked per job type
- ✓Service-area check by postal or ZIP code
- ✓Missed-call text-back with quiet hours and STOP handling
- ✓Lead inbox, call transcripts and summaries, weekly summary email
- ✓Hand-off to Merciloop for review requests after the job
- 30-day money-back guarantee
- A free month for every referral that signs up
- White-glove setup: we configure the greeting, emergency rules and booking with you
Works with the rest of Towntide
When you mark a booked job done, the customer can get a review request from Merciloop, only if they agreed.
Real questions from your calls become FAQ ideas for your website, so AI assistants have better answers about you.
Google Calendar first. Jobber and Housecall Pro job creation is on the roadmap (adapters are stubbed, not live).
Questions
Will callers know they're talking to an AI?
Yes. Every call starts with the assistant saying it's an AI assistant for your business, and that the call is recorded if recording is on. It never pretends to be a person.
What happens when someone calls with an emergency?
Gas smells, flooding, sparking, CO alarms, no heat in your winter months and similar calls get a short safety line (for example: leave the building and call the gas utility or 911 from outside), then the assistant marks the call urgent, takes the name, number and address, and texts and emails you the details instantly. For gas, fire, carbon monoxide or anyone hurt it tells the caller to hang up and call 911 (or the gas utility) first. It never promises that a person will pick up. Want a live transfer to your on-call phone? It's an optional setting, off by default.
Do I need a new phone number?
No. You keep your number and set your phone to forward calls you don't answer to your Towntide number. Your phone rings first.
Will it quote prices?
No job quotes, and no arrival-time promises. If you choose to, it can read out a fee you publish, like a diagnostic or call-out fee.
Does it make outbound calls or send marketing texts?
No. It only answers incoming calls, and it only texts people who called or texted you, with quiet hours and STOP opt-out.
Which trades is it set up for?
Plumbing, HVAC, electrical and roofing today. Each has its own job types, questions and emergency rules, which you can edit.
Hear it answer as a real trade business
The demo business is a made-up Calgary plumbing and heating company. Type or talk, try an emergency, and book a job.
Start a demo call