Be there for your next customer. Even when you’re busy.
Meet Tia, your AI receptionist. She answers calls, books appointments and sends you the details — so you can stay focused on the customer in front of you. You can add those bookings to Google, Apple or Outlook with a private calendar link. You keep your number.
Your own local number included · Keep your existing number
No account needed for the demo. Paid plans include a 30-day money-back guarantee.
Your business, still open
Bow River Hair Studio
A caller. An appointment.
Even after you close for the day.
TIA · AI RECEPTIONIST
Thanks for calling Bow River Hair Studio. I’m Tia, an AI assistant for the team. How can I help?Saturday, 11:00 am
Example outcome: booked · owner emailed
Try a call for a business like yours
Free demo · No card · No real calls placed
How it works
Forward the calls you miss
Keep your number. One phone setting sends calls you don't pick up to your Towntide number. Your phone always rings first.
The AI assistant answers
It says it's an AI, answers questions from your own info (services, prices you publish, hours) and takes the caller's name, number and what they need.
You get the customer, not a voicemail
Appointments are booked on your calendar. Anything urgent is emailed to you right away. You get a short summary of every call.
Example
What lands on your phone after a call you missed
CALL BACK FIRST · 7:43 p.m. · Toothache
Sarah K. · (403) 555-0182 · Chinook Family Dental
“I have a really bad toothache and need to see someone.”
Flagged for the first callback in the morning.
BOOKED · Thu 2:00–2:45 p.m. · Haircut
Mike R. · (403) 555-0147 · Bow River Hair Studio
“Can I get a haircut this week?”
On your calendar with the time blocked. You got an email with the details.
Sample messages from made-up demo businesses. Names and numbers are fictional.
For home-service trades
Urgent calls get your attention
Safety instructions come first. Tia flags urgent trade calls, collects the details when appropriate and alerts your team. Towntide is not an emergency service; anyone in danger should call 911.
- A safety line first, like "leave the building and call your gas utility or 911 from outside."
- Then the call is marked urgent: the assistant takes the name, number, address and problem, and emails you the details right away. Gas, fire, carbon monoxide or anyone hurt? The caller is told to hang up and call 911 (or the gas utility) first.
- It always says it's an AI and never promises a person will pick up. Prefer a live transfer to your on-call phone? It's an optional setting, off by default.
- "No heat" counts as an emergency only in the months you pick as winter.
Set up for your kind of business
Each business starts with its own services, appointment lengths and common questions. You can change all of it.
What are missed calls costing you?
Three numbers from your own business (missed calls, how many would have booked, and your average sale), the formula shown, and a link you can share. Works for any service business.
What's included
- ✓Answers every call you don't, 24/7, in your business's name
- ✓Says it's an AI and announces recording on every call
- ✓Urgent calls flagged instantly and emailed to you; safety lines for trade emergencies; optional live transfer
- ✓Books appointments and jobs into Towntide with the right time blocked per service, and lets you add them to your calendar with a private link
- ✓Answers common questions (hours, prices you publish, parking, insurance) in your own words
- ✓Missed-call emails, so you can call people back
- ✓Lead inbox, call transcripts and summaries, weekly summary email
- ✓Hand-off to Merciloop for review requests after the visit
- Your own local business number included free
- 30-day money-back guarantee
- Refer a mate, get a month free (they get one too)
- Done-for-you setup included, run by AI: it builds your setup from your website and listing, runs simulated test calls and sends you a report
Works with the rest of Towntide
When you mark a booking done, the customer can get a review request from Merciloop, only if they agreed.
Real questions from your calls become FAQ ideas for your website, so AI assistants have better answers about you.
Run a free AI visibility checkA private calendar link adds Towntide bookings to Google, Apple or Outlook (one-way; Google can take hours to refresh). Connecting Google Calendar so Towntide can check when you're busy is waiting on Google's approval. Field-service software integrations are coming soon.
Questions
What is Towntide Voice, in plain words?
An AI receptionist that answers your business phone when you can't (with a client, on a job, after hours, on weekends). It books appointments into your calendar, answers common questions from your own info, takes messages, and emails you right away about anything urgent. You keep your number, and your own local business number is included free.
How much does it cost, and when am I charged?
Founding 25 is $109 a month, locked for 12 months, for the first 25 businesses (Standard is $179, Pro is $289). There's no free trial: you pay for the first month when you check out, then on the same date each month. If it isn't worth it in your first 30 days, ask and we refund your first month in full. Cancel any time from your billing page.
How long does setup take?
About 5 minutes, with no call needed. After you pay you go straight to setup: AI fills in your details from your website, you get your own local business number (included free), you make a test call, then you forward your missed calls to it.
Will callers know they're talking to an AI?
Yes. Every call starts with the assistant saying it's an AI assistant for your business, and that the call is recorded if recording is on. It never pretends to be a person.
What happens when someone calls with an emergency?
For home-service trades: gas smells, flooding, sparking, CO alarms, no heat in your winter months and similar calls get a short safety line (for example: leave the building and call the gas utility or 911 from outside), then the assistant marks the call urgent, takes the name, number and address, and emails you the details instantly. For gas, fire, carbon monoxide or anyone hurt it tells the caller to hang up and call 911 (or the gas utility) first. It never promises that a person will pick up. Want a live transfer to your on-call phone? It's an optional setting, off by default.
Do I need a new phone number?
No. You keep your number and set your phone to forward calls you don't answer to your Towntide number. Your phone rings first.
Will it quote prices?
Only prices you publish, like "haircuts from $55" or a diagnostic fee. It never makes up a quote or promises an arrival time.
Does it make outbound calls or send marketing texts?
No. It only answers incoming calls. It doesn't text anyone for now: you get every call's details by email.
What kinds of businesses is it for?
Any business that books customers by phone: hair stylists & salons, spas, massage therapists, wellness clinics, physiotherapy, chiropractors, dental clinics, cleaners, landscapers, auto repair, plumbing, hvac & electrical, pet groomers, and more. Each starts with its own services, appointment lengths and questions, which you can edit.
Hear Tia answer a call for a business like yours
Pick a salon, spa, dental clinic, auto shop, cleaner or plumber. Type or talk, book an appointment, and watch the owner alerts appear.
Start a demo call